What services do WorldRemit offer to send money to Zimbabwe?
- Cash pickup
- Bank transfer
- Mobile money
- Airtime top-up
- Home delivery
How can you pay for your transfer to send money to Zimbabwe with World Remit?
You can choose any of the following ways to pay:
- Card (debit, credit and prepaid)
- Bank Transfer
- Apple Pay
The payment options for your transfer depend on your send country.
Where can you send money to Zimbabwe with World Remit from?
WorldRemit is available to senders in over 50 countries.
- South Africa
- United States of America
- Saudi Arabia
- New Zealand
- Hong Kong, China
- South Korea
- United Arab Emirates
- Czech Republic
- United Kingdom
How much can you send to Zimbabwe with World Remit?
The maximum amount of money you can send depends upon where you live. This is because different countries have different rules relating to money transfers.
This can also vary depending on how you pay for the transfer.
How long will it take for the money to arrive in Zimbabwe?
In most cases, transfers sent using WorldRemit arrive within minutes.
The expected delivery time will be displayed to you before you make a payment. WorldRemit aims to complete transfers within the timeframes given, however some transfers can take longer depending on how the money is being received.
Your transfer will not start until WorldRemit has received authorisation from your payment provider. Timeframes may be also extended due to sender and/or recipient verification checks, third party operating hours, or incorrect information being received.
Where’s my money?
After your money’s been sent to Zimbabwe, you want to know exactly where it is! World Remit sends you notifications throughout the process
On the website, you’ll see the ‘transfers in progress’ section at the top of the page. Select a transaction to view its status.
In the app, you will see the ‘transfers in progress” section at the top of the ‘activity’ page. Select a transaction to view its status.
If you sent the money within the last hour, you do not need to do anything at this stage. Please wait for the confirmation that it has arrived.
What is a cash pickup transfer?
Cash pickup transfer is a payment that your recipient can collect as physical cash from a supported location within WorldRemit’s Zimbabwe partner network.
When will funds be ready for collection in Zimbabwe?
Funds are usually available to collect instantly. In some instances, however World Remit may require additional information from you for your transaction to be processed.
What does my recipient need to collect a cash pickup transfer in Zimbabwe?
To collect cash at World Remit in Zimbabwe, your recipient will need:
1) Valid photo ID that shows their full name. This must match the details supplied on the transaction. It is therefore important that the information entered on the transaction matches your recipient’s ID so please check this is accurate before sending.
2) The transaction reference. This will have been sent to your recipient by SMS once the payment is available for collection. It is therefore important that the phone number for your recipient is accurate before creating your transaction. Alternatively, you can share this reference with your recipient when the pick-up is ready for collection, via your online account. Just log into your account, navigate to the Transfer Status page and find the Share option.
Will my recipient in Zimbabwe be charged when collecting cash?
Your recipient will not be charged by WorldRemit or any partner in Zimbabwe network when collecting money as cash.
If you choose to make a mobile money transfer to Zimbabwe and your recipient visits a third party to withdraw the mobile money funds they may be charged a fee. This is discretionary and charged by the third party, not WorldRemit.
Why is my recipient having problems collecting the cash pickup transfer in Zimbabwe?
- If your recipient is having difficulty collecting their cash pickup transfer, please ensure:
- They have a valid form of ID
- They have the transaction reference, sent via SMS by WorldRemit, or sharable by Sender via their online account (web/app)
- They are at the correct cash pickup transfer location/branch
- If your recipient is still experiencing issues, and you need to update the details you submitted, please check the transfer status page in the app or website where you may be able to change this information. If you’re still having issues, please contact World Remit.
What is mobile money?
Mobile money is an electronic wallet service. This is available in many countries and allows users to store, send, and receive money using their mobile phone.
The safe and easy electronic payments make mobile money a popular alternative to bank accounts. It can be used on both smartphones and basic feature phones.
What can my recipient do with mobile money?
Most mobile money services allow users to purchase items in shops or online, pay bills, school fees, and top-up mobile airtime. Cash withdrawals can also be carried out at authorised agents.
To pay a bill or send money to another person, the user selects the relevant service from their phone’s mobile money menu. Paying with mobile money is just like sending a text message – it’s simple and easy.
How does mobile money work?
Mobile money stores funds in a secure electronic account linked to a mobile phone number. In some cases the wallet number will be the same as the phone number, but not always – they can be different. Before sending funds to a mobile money wallet, please check with your recipient to determine the correct number.
How safe is mobile money?
As mobile money is a similar concept to a bank account, funds held in a mobile money account are protected by local financial regulations. Mobile money providers and partners like WorldRemit are required to check the identity of their users – making it much harder for fraudsters and criminals to use these services illegally.
Mobile money services store a record of every transaction and account balance, so even if the phone or SIM card is lost or stolen, the user’s money is kept safe. Additionally, every transaction requires identification in the form of a secret PIN.
Where can my recipient get a mobile money account?
Mobile money is available in a large number of countries and is especially popular in places where people are less likely to have bank accounts.
Most mobile money services are offered by local mobile telecoms operators who have received a license to operate electronic payments services. Some mobile money services are offered by banks or other companies.
To register, the customer needs to visit their local mobile money agent and bring a form of identification, such as a valid passport, driver’s license or a government ID.
How do I send money to my friend’s Mobile money in Zimbabwe account via WorldRemit?
Before sending money to a mobile money service using WorldRemit, please make sure that your recipient has a mobile money account. To do this, your recipient will need to create an account through their local mobile money agent.
Once they have set up an account and you have their details, log in to WorldRemit and choose mobile money as the service you wish to send.
What is the difference between Mobile money and airtime top up?
Mobile money is a way to store and manage money in an account linked to a mobile phone, similar to a bank account. Mobile money users can send money to other people, pay bills, and purchase many things, including mobile airtime.
Airtime (also known as mobile recharge) is used to make phone calls, send SMS, or use data. Airtime cannot be used as money to purchase other items or pay bills.
My transfer to Zimbabwe is taking a long time
Different types of transfers have different processing times. Your transaction might need action from you or is delayed for these reasons:
- Incorrect recipient details
- Remember that it may not always be possible to update the details of your transfer after it has been processed. Always make sure that your recipient details are correct before completing your transfer.
- If your transfer cannot be processed due to invalid details, we will usually contact you to let you know. Please check your emails regularly if your transfer is taking longer than expected.
- It may be possible to update your transfer details yourself by using the ‘Need to Change Something?’ option. Start with checking your transfer status.
- On the website, you’ll see the ‘transfers in progress’ section at the top of the page. Select a transaction to view its status. If it’s possible for you to make any changes without contacting us ‘Need to Change Something?’ will show. In the app, you will see the ‘transfers in progress” section at the top of the ‘activity’ page. Select a transaction to view its status. If it’s possible for you to make any changes without contacting us ‘Need to Change Something?’ will show. If this option does not appear please contact customer service support for assistance.
- How you decide to pay for your transfer might also affect the time it takes, for information on payment methods click here and select the option that applies to you.
If there is an unexpected delay to your transfer we will be in contact with you by email. You can also get live updates on our services by selecting the country you have sent to on our website.
No confirmation received on money sent to Zimbabwe with World Remit
Please login to check the status of your transfer by going to the My transactions section of your account. You might also need to check your contact details registered are correct so you can receive future notifications.
How do I cancel a transaction that I have made?
If you wish to cancel a transaction you have made, please contact WorldRemit as soon as possible. After a transaction is paid out they may not be able to refund it, so it is important you contact them as soon as possible to minimise this possibility.
How long does a World Remit refund take?
Once the transaction has been cancelled, a refund usually takes up to 7 working days to be credited back to you, depending on your payment method. This can, however, vary dependent upon the payment option and provider you have chosen.
How do I know if my transaction has been cancelled?
As soon as your transaction has been cancelled World Remit will send you an email to let you know. You can also check the status of your transaction from the ‘transfer history’ section on our app or website. Transactions usually take up to 7 working days to be credited back to you once the transaction has been cancelled.
Can I recall a paid transaction?
In some circumstances World Remit are able to attempt to recall a paid mobile money and bank transfer transactions, but this is not always guaranteed.
Airtime top up and cash pickup transfers which are paid are unable to be recalled.
If you have sent money to a recipient and entered an incorrect mobile money wallet number or account information for example, World Remit may attempt to do this for you. Please contact WorldRemit as soon as possible if you think you may need to recall a transaction.
Why are recalls not guaranteed?
To attempt a recall of funds World Remit have to contact the recipient to request authorisation to debit them.
For a successful recall World Remit need;
- The recipient of the money to be contactable
- The recipient of the money to give consent to the recall
- The recipient of the money to have a sufficient balance to cover the recall
- If they do not have any of the above, they will be unable to recall the transaction.
If you want to check if your transaction has been cancelled you can view your transfer status using the our website or mobile app.
On the website, you’ll see the ‘transfer history’ section towards the bottom of the page. The transaction will say cancelled.
In the app, you will see the ‘transfer history’ section towards the bottom of the page. The transaction will say cancelled.